Privacy Policy

At Paddington Station Luggage Storage, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data to ensure transparency and trust when you use our services.

What Information Do We Collect?

When you interact with our website, we may collect the following information:

Personal Identification Information: Your name, email address, phone number, and payment details (credit/debit card information).
Transactional Data: Booking details and purchase records made through our website.
Device Information: IP address, browser type, and operating system to help optimize your browsing experience.
Behavioral Data: Information about your navigation on our site, such as pages visited and features used, to improve website performance.

When Do We Collect Information?

We collect your data at different points, including:

During the booking and payment process.
When you subscribe to newsletters or promotions.
When you complete forms or provide feedback.
Through cookies and other tracking technologies while you browse our site.

How Do We Use Your Personal Information?

Your information is used for the following purposes:

To process and confirm your bookings securely.
To personalize and improve your experience on our website.
To communicate booking updates or respond to inquiries.
To analyze website performance and optimize services.
To comply with legal requirements and prevent fraud.

How Do We Protect Your Information?

We take several measures to safeguard your personal data:

Data Encryption: Sensitive information, including payment details, is encrypted using SSL (Secure Socket Layer) technology.
Restricted Access: Data is stored on secure servers with access limited to authorized staff only.
Regular Security Audits: Routine checks and malware scanning help identify and fix vulnerabilities.
Secure Payment Processing: Transactions are handled by trusted third-party providers (such as Stripe & Cash) and never stored on our servers.

Do We Use Cookies?

Yes, we use cookies to enhance your browsing experience. Cookies allow us to:

Recognize returning visitors and personalize services.
Store preferences such as region or language.
Analyze website traffic to improve performance.
Work with trusted third-party analytics services.

Third-Party Disclosure

We do not sell or trade your personal data. However, we may share limited information with:

Service Providers: Partners who help us operate the website and process bookings under confidentiality agreements.
Legal Authorities: When required by law or to protect the rights, safety, or property of our business and users.

Third-Party Links

Our website may contain links to external websites. Please note that these third-party sites have independent privacy policies, and we are not responsible for their practices. We encourage you to review their policies before sharing personal information.

Your Rights

You may have rights under applicable laws, including the ability to:

Access, update, or delete your data.
Opt-out of marketing communications.
Restrict or object to certain types of data processing.

For privacy-related requests, please contact us at info@paddingtonstationluggagestorage.co.uk.

Changes to This Policy

We may update this Privacy Policy to reflect changes in regulations or our practices. Please revisit this page regularly for the most up-to-date information.